FREQUENTLY ANSWERED QUESTIONS
Whether you’re a guest at our online destination or in our stores, we want you to be confident that shopping with us will be a hassle-free experience.
Q: What should I do if I think my shipment is lost?
A: Please call us at 732-915-4449 from Monday-Friday 9am-5pm and we will initiate a thorough search of your shipment with our transit partner.
Q: What should I do if I am having trouble placing an order?
A: For any technical difficulties you are experiencing with our website, please contact us at 732-915-4449 Monday-Friday, 9am-5pm EST.
Q: Can I try a sample of a product before I buy it?
A: We do offer sample packs of that can be purchases through our website. See our Samples page for more information.
Q: Do you offer military and emergency service discounts?
A: In appreciation of your outstanding service and commitment, we extend a 10% discount* for all active and retired emergency service personnel, military and, reservists, and retired or disabled veterans with a .mil e-mail address. Just create an account or login with your .mil e-mail address and your discount will be automatically applied. If you don't have a military-issued email account, please forward other proof of service to firstname.lastname@example.org. We’ll be able to assist from there.*Please note: This discount cannot be applied to Barber Shop Services and Gift Cards.
Q: I can't find where to enter my discount code. ?
A: Discount codes can be used in the "Enter a coupon Code" box underneath your cart on the Shopping Cart page.
Q: Do you offer free shipping?
A: Yes. All orders over $100 shipped in the continental US are always free.
Q: What are your shipping options for military address and P.O. boxes?
A: We currently only offer USPS Standard Delivery to APO, FPO, and DPO addresses, and to P.O. boxes. We are unable to ship alcohol-based products (i.e. cologne), to these addresses.
Q: How quickly do you ship orders?
A: Fast. Usually orders are shipped within one business day.
Q: Do you ship to Canada/internationally?
A: We certainly do. Please see our shipping page for rates and restrictions.
Q: Do you deliver on the weekend?
A: Yes. Standard ground shipping is eligible for Saturday delivery at no extra charge. Unfortunately, express orders are not eligible for Saturday delivery.
Q: I placed an order for next-day/2-Day delivery. Why isn't it here yet?
A: There could be several reasons. If you ordered outside of our normal fulfillment hours (9 am to approximately 5 pm Eastern time Monday-Friday), your order will ship the next business day. Express time frames also only include business days in processing, so for example, if you ordered a package for 2-Day delivery at 2 pm on Friday, your package will go out Friday, but would arrive on Tuesday.
Q: I haven't received my order. What do I do?
A: Take a look at your tracking information. If it says the package has been delivered and you don't have it, it may have been left with a neighbor or at your rental office if applicable. If you still can't locate it, please contact us at 732-915-4449 from Monday-Friday, 9am-5pm.
Q: Can I get free shipping on gift cards?
A: Physical Gift cards do not contribute to free shipping or gift with purchase promotions. But we do offer e-gift cards that with no shipping charges. You can find them here.
Q: I was sent an incorrect item?
A: Sorry about that. Call or email to let us know, and we'll have this problem solved right away.
Q: What should I do if my order arrived damaged?
A: If your order was damaged in-transit, please contact us at 732-915-4449 from Monday-Friday, 9am-5pm EST, to report a damaged shipment. We apologize for any inconvenience this may have caused.
Q: One of my items was missing from my order?
A: Please contact us at 732-915-4449 from Monday-Friday, 9am-5pm EST, to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.
Visiting Our Stores
Q: How early should I arrive for an appointment?
A: Our barber shop is a man’s sanctuary, so feel free to show up early to enjoy a beverage or flip through a magazine. In general, we request you show up about five minutes before your scheduled appointment time.
Q: What is The New York Shaving Company’s cancellation policy?
A: We request at least 24 hours advance notice is provided for cancellation. We understand that things happen and schedules change, so please just call us in advance so we can reschedule your appointment.
Q: Can Gift Cards be used at any New York Shaving Company location?
A: Of course.
Q: Can you return a gift card if the recipient doesn't want it?
A: Unfortunately, all gift cards are non-refundable.
Q: What if there isn't a package that includes the services I want to purchase for someone?
A: That's not a problem at all. Just make up your own package by mixing and matching the services you want. We can place them all on the same Gift Card.